Shipping Protection
Shipping Protection
Protect your order against loss, damage, and delivery issues during transit.
✔ Covers loss, damage & misdelivery
✔ Easy online claims process
✔ Compensation for delays
Shipping Protection is automatically calculated based on your order value and cannot be purchased separately.
What does Shipping Protection cover?
| Coverage Type | Scenario | Covered |
|---|---|---|
| Loss | Package lost during transit | ✔ Yes |
| Partial loss of items during transit | ✔ Yes | |
| Porch theft or stolen package after delivery | ✔ Yes | |
| Damage | Item arrives with obvious breakage, cracks, bending (if not designed to bend), crushing, or other visible damage that makes it unusable | ✔ Yes |
| Misdelivery | Package delivered to the wrong address due to carrier error (excluding incorrect information provided by the customer) | ✔ Yes |
| Delay | Delivery delay | ✔ Yes — USD $5 per order |
Loss
Package lost during transit
✔ Covered
Loss
Partial loss of items during transit
✔ Covered
Loss
Porch theft or stolen package after delivery
✔ Covered
Damage
Item arrives with obvious breakage, cracks, bending (if not designed to bend), crushing, or other visible damage that makes it unusable
✔ Covered
Misdelivery
Package delivered to the wrong address due to carrier error (excluding incorrect information provided by the customer)
✔ Covered
Delay
Delivery delay
✔ Covered — USD $5 per order
How to file a claim
If your package is lost or damaged, you can submit a claim through Xcotton Claims Center.
Option 1: Direct Access
Visit:
👉 https://seller.xcottons.com/parcel#/parcel/parcel-login
Enter your email + Shipping Protection ID
Option 2: Email Access
After purchase, you will receive an email titled:
“Xcotton Shipping Protection Placed Successfully”
Click the link in the email to access the claims center directly.
📩 Support: support@xcottons.com
Claims Process
- Submit your claim online
- Provide required documents (if needed)
- Xcotton reviews your case
- Receive compensation if approved
FAQ
Shipping Protection covers loss, damage, and unforeseen incidents during transit, including theft and accidents.
You can add Shipping Protection at checkout. The fee is calculated automatically based on your order value.
You may need to provide:
- Photos of damaged items
- Shipping carrier proof
- Order details
All claims are handled directly by Xcotton.
We will assist if needed, but the final decision is made by Xcotton.
- Before shipping → contact us for refund
- After shipping → cannot be canceled
Claims may not be approved if:
- Incorrect shipping information was provided
- Damage was intentional
- Other exclusions defined by Xcotton apply
Important Notes
- Please ensure your shipping information is accurate
- Inspect your package immediately upon delivery
- Report any issues as soon as possible
Liability & Terms
By purchasing Shipping Protection, coverage for loss or damage during transit is provided by Xcotton.
All claims, approvals, and compensation are handled solely by Xcotton under their terms and conditions.